User Terms and Conditions

By accepting the terms described below, you confirm that you have read and understood the meaning of them.

Summary

My Health makes it possible to have video calls with healthcare. It is your healthcare provider who is responsible for the care and for deciding when it is appropriate to offer times for video calls. Cambio, which develops My Health, does not provide care but only offers the service for video calls through a third-party video provider.

You are responsible for ensuring that no one else can log in with your BankID / Freja eID and for only using the application for medical consultation.

Cambio is not responsible for the operation of My Health, it is your healthcare provider. Errors and interruptions in the app must be reported to the care provider. See under Profile -> Support in the application.

1. Applicability, scope etc.

   1. These User Terms and Conditions (the "Terms") apply to the downloading and use of the application ‘Min Hälsa’ ("Min Hälsa” or the ”Applikationen") between you as the user of Min Hälsa (hereinafter referred to below as the ("User", "you" or "yours") and Cambio Healthcare Systems AB ("Cambio"), which makes Min Hälsa available.
   2. By accepting the Terms, the User confirms that they have read and understood the meaning of them.
   3. Min Hälsa only enables the User to meet healthcare professionals at the User’s Healthcare Provider(in accordance with the definition in the Patient Data Act (2008:155)) (the “Healthcare Provider”) via video meeting. It is always the healthcare professionals at the Healthcare Provider who will determine if a video meeting shall be held.

2. General information about User registration and Min Hälsa

   1. Min Hälsa may only be used by Users who have approved the Terms and who have logged in with their e-identification.
   2. By using Min Hälsa, the User confirms and accepts the technical specification, conditions and limitations in Min Hälsa that are applicable at any given time in Cambio’s service and product descriptions regarding Min Hälsa, which are available on Min Hälsa in connection with login.

3. User undertakings

   1. In addition to what is set forth in section 6 below, you undertake to:
      1. not to use Min Hälsa for purposes other than for medical consultation and only in cases where you are authorised in accordance with section 2 ”General information about User registration and Min Hälsa” above;
      2. not to give anyone else access to your e-identification for, or otherwise access to, your login to Min Hälsa;
      3. when using Min Hälsa not to distribute or otherwise transfer data or information that(i) you do not have the right to spread according to law or the Terms, (ii) infringe, contribute to infringement or encourage others to infringe on intellectual rights or trade secrets, (iii) contains viruses, Trojans, Internet worms, other malicious software or harmful code, or that may otherwise harm or adversely affect Min Hälsa, or (iv) otherwise cause harm or other inconvenience to Min Hälsa or third parties;
      4. be responsible for ensuring that Min Hälsa is used in accordance with the Terms, other terms and conditions set forth on Min Hälsa as well as prevailing law.

4. Availability and liability

   1. Cambio makes available and grants only the right to use my Min Hälsa. Cambio is not responsible for operating Min Hälsa. Cambio does not provide care and thus does not bear any liability towards the User for examinations or other medical services that the Healthcare Provider provides via Min Hälsa or for errors in or interruptions in the availability to Min Hälsa.
   2. The User is informed specifically that among other things the following reasons for interruptions in Min Hälsa cannot be controlled by Cambio:
      1. operational disruptions or downtime third party suppliers;
      2. errors in the Healthcare Provider’s and/or the User’s hardware/equipment, connecting networks, software or errors in software that constitutes a third party product;
      3. other circumstance that the Healthcare Provider and/or the User is responsible for in accordance with the Terms;
      4. limitation of availability due to technical or maintenance reasons:
      5. virus or other security attack despite the fact that Cambio has taken professional protective measures;
      6. circumstance that constitutes force majeure in accordance with section 8 below.
   3. All interruptions and/or errors regarding Min Hälsa, notwithstanding the cause, shall always be reported to the Healthcare Provider. For more information regarding error reporting refer to Settings>Support in Min Hälsa.
   4. Cambio shall not be responsible for personal injury caused directly or indirectly by the use or misuse of information provided, presented in or referred to by the Healthcare Provider at Min Hälsa.
   5. Cambio disclaims from and shall not take responsibility for damage and loss that the User may suffer from the use of or errors in Min Hälsa, except insofar as the damage or loss caused by Cambio’s gross negligence or wilful misconduct.

5. Prices and payment

   1. Cambio does not charge the User for Min Hälsa. For applicable prices and payment terms and conditions for video meetings with the Healthcare Provider via Min Hälsa please refer to the current Healthcare Provider.

6. Intellectual property rights etc.

   1. Cambio grants through these Terms a free, non-exclusive and in accordance with the Terms limited right to download and use Min Hälsa for the sole purpose of enabling video meetings with healthcare professionals at the User’s Healthcare Provider.
   2. Cambio and, where applicable,Cambio’s licensor, reserves the right to own all intellectual property and other rights included in or otherwise attributable to Min Hälsa. Cambio and Cambio’s licensor also reserve all rights to all the trademarks under which Min Hälsa and all the above are distributed. The Terms do not grant the User any right to, or right to use Min Hälsa or the trademarks, in addition to what is expressly stated in these Terms.
   3. The above means, for example, that the User does not own the right to him/herself or through another:
      1. alter, modify, copy, translate or create derivative works from Min Hälsa;
      2. decompile, deconstruct, break down or otherwise seek access to the source code, underlying ideas or algorithms attributable to Min Hälsa or otherwise process Min Hälsa into a distinguishable or comprehensible form for people;
      3. sell, rent, lease, grant sublicenses to, lend out or otherwise distribute or allow another to use or dispose of or use the functionality in Min Hälsa (as an individual or packaged service or over a network); or
      4. Intentionally or out of neglect takeor fail to take any measure that may jeopardize the intellectual property rights of Cambio or Cambio’s licensor to Min Hälsa.

7. Development, change of terms and unauthorised use

   1. Cambio reserves the right to amend the Terms, Min Hälsa’s service offering, scope and functionality. This can for example, but not solely, regard layout, content or the service. Cambio can and has the right to cease to provide Min Hälsa.
   2. Changes with respect to the Terms will be notified to the User in connection with the User’s login to Min Hälsa. New updates and changes to the terms and conditions of the Terms must always be approved by the User for continued access and use of Min Hälsa.
   3. Cambio also reserves the right to, with prior warning or notification hereof to the User, at any time, without liability for any consequences, suspend the User or take other measures as a result of the User’s breach of contract or to protect Min Hälsa’s reputation and reliability.

8. Force Majeure

   1. Cambio shall not compensate for damage resulting from, for example strikes, fires, exercise of official authority, labour disputes, accidents, errors or delays by subcontractors or other circumstances beyond Cambio’s control and which Cambio is not reasonably expected to anticipate and the consequences of which Cambio could not reasonably avoid or overcome.

9. User’s personal data

   1. For information about how Cambio processes your personal data please refer to Settings>Processing of Personal Data in Min Hälsa.

10. Applicable law

    1. Swedish law shall be applicable regarding the Terms. Disputes shall be settled in general court with Stockholm’s District Court as the first instance.